ISO 20000

ISO - 20000 is an important international standard specifically focusing on IT service management essentially detailing an integrated set of management processes for the effective delivery of services to business and its customers.

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Achieving ISO 20000 Certification

Achieving ISO/IEC 20000 certification is an intensive case study oriented 2 day workshop. The workshop is designed for those involved in the ISO/IEC 20000 implementation process, and for those who would like to have a better understanding of what the implementation encompasses. Practical examples and real life case studies are used to guide you through the implementation route and prepare for the audit.

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ISO/IEC 20000 for consultant

ISO/IEC 20000 for Internal Auditors and Consultants is an intensive case study oriented 3 day workshop designed for internal auditors and consultants who play a role in the ISO/IEC 20000 implementation or in providing support around ISO/IEC 20000 implementations. Practical examples and real life case studies are used to guide you through the implementation route and prepares you to conduct a ISO/IEC 20000 assessment or audit.

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