Introduction

ISO - 20000 is an important international standard specifically focusing on IT service management essentially detailing an integrated set of management processes for the effective delivery of services to business and its customers.

Key benefits

Apart from potential external marketing and commercial benefits, ISO 20000 provides a recognized tried and tested management system which enables the IT service organization to plan, manage, deliver, monitor, report, review and improve its services. It not only looks at operational aspects but also focuses on the business controls covering associated risks, finances, resources and capabilities, providing proper infrastructure to enable traditional PDCA cycle to be implemented and managed.

	Primarily the organization will become more competitive, reducing the risk, cost and time to market new products and services thereby improving value for money and service quality which in turn enables to manage suppliers more effectively, ultimately making services business led rather than technology driven.
	Possessing ISO- 20000 offers clearly a visible edge over a competitor demonstrating a clear commitment to manage provision of IT services. It visibly supports a new business strategy impacting efficiency, cost, service, reliability, consistency for potential growth.

Methodology

Compliance has to be demonstrated by an external assessment by trained IT Service Management Auditors.

Consultancy support will be provided on a case to case basis.

To learn more please contact itil@qtnt.com