ITIL® (IT Infrastructure Library) is an integrated, process based, comprehensive framework for IT Service Management which includes both Service Delivery and Service Support. ITIL is used by many hundreds of organizations around the world. With the focus of ITIL® V3 now firmly placed on integrating technology and business, rather than just aligning them, you can expect to see the benefits of ITIL® V3 right the way through an organization.

Program Overview:

Optimizing IT investments and improving the effectiveness and efficiency of IT resources to support business requirements is the key area of management concern. Organizations across the world have realized that implementation of ITIL® facilitates high quality delivery of IT Services, while minimizing investment and maximizing ROI and customer satisfaction.

This 4-day ITIL® Foundation certification workshop for IT Professionals helps to understand the best processes in IT service Management practiced by the successful companies in the world.

Today, more than 1,00,000 IT professionals are ITIL® certified and more than 12,000 IT Professionals are appearing for ITIL® exams every year.

ITIL Program Objectives

After this workshop, Participants will be able to:-

	Understand the need for IT service Management
	Understand ITIL’s 10 key IT service management processes and 1 function i.e. Service Desk
	Understand the relationship between the various Service support and Service delivery processes, concepts, impacts, techniques, their benefits and challenges in implementation
	Understand the major deliverable, roles, tasks and responsibilities expected from service suppliers, clients, managers and staff.
	Understand the changing trends and adapt quickly to new requirements and market developments. Use IT to get a competitive edge.
	Understand how ITIL process can improve the overall IT operations.
	Prepare effectively for ITIL® foundation certification

Exam Preparation:

IQT&T will provide the ITIL® Foundation courseware for the participants. This courseware covers every aspect of ITIL®foundation course in a comprehensive manner.

QT&T provides a sample exam question papers and mock exams are conducted to the participants to maintain maximum passing rate in every batch. The preparation covers the entire ITIL® foundation curriculum in a comprehensive manner. This is followed by discussions on the answers and the rationale document for each answer is shared with each participant.

Who Should Attend

QT&T based ITIL training is ideal for anyone working in IT service industry who wishes to gain a substantial knowledge on ITIL best practice framework. This training program would benefit Application, Project and Business Managers, System and Network Administrators, Control, Compliance and Audit Managers, Support and Relationship staff, Professionals who aspire to attain the 'Foundation Certificate in IT Service Management'

Pls contact us to know more about our program on ITIL certificate foundation program

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.